Return Policy
Understanding Our Return Policy
Return Policy
At Vapeszn, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review the following guidelines for returning items purchased through our website.
Eligibility for Returns
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Timeframe:
Items can be returned within 15 days of receiving your order. After this period, we unfortunately cannot offer a refund or exchange. -
Condition of Items:
- Items must be unused, in their original packaging, and in the same condition that you received them.
- Items that are opened, damaged, or missing parts for reasons not due to our error will not be eligible for a return.
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Non-Returnable Items:
- Clearance or sale items.
- Perishable goods, such as disposable vapes or e-liquids.
- Items purchased as final sale or marked “non-returnable.”
Return Process
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Contact Us:
Email us at vapeszn@proton.me to initiate a return. Provide your order number and a brief description of the issue. -
Approval:
Once your return is approved, we will provide you with a return label to send your item(s). -
Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect items).
Refunds
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Processing Time:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund or exchange. Approved refunds will be processed within 5 business days to your original payment method. -
Partial Refunds:
Partial refunds may be granted for:- Items not in their original condition.
- Items returned after the return period but are still sealed.
Exchanges
We only replace items if they are in their original state or are malfunctioning but are not from Clearance products. To request an exchange, contact us at vapeszn@proton.me.
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, please contact us immediately. Provide photos and a detailed description for faster resolution.
Cancellations
Orders can be canceled before they are shipped. Once your order has been dispatched, you will need to follow the return process.
If you have any questions regarding our Return Policy, please contact us at vapeszn@proton.me
Why Our Return Policy Matters
Our return policy is designed to provide you with confidence in your purchases. We understand that sometimes items may not meet your expectations, and that’s completely okay. With our return policy, you can return products easily and efficiently within a specified time frame. This way, you can shop worry-free, knowing that we prioritize your satisfaction.
How to Initiate a Return
Initiating a return is straightforward and simple because we believe that the return process shouldn’t be complicated. Start by reaching out to our customer service team, who will guide you through the necessary steps. You will need to provide your order number and reasons for the return so that we can assist you appropriately. Once your request is processed, you will receive a return label, making your return hassle-free.
Conditions for Returns
It’s important to be aware of the conditions for returns to ensure a smooth process. Items must be in their original condition with all tags attached, as we cannot accept worn or damaged items. Additionally, your return must be initiated within our stated return window. However, don't worry! If your return meets the guidelines, we will process your refund promptly, so you can enjoy a seamless shopping experience.
