Shipping policy
Shipping Policy
Processing times are separate from the shipping times seen at checkout.
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
There may be potential delays due to a high volume of orders or postal service problems that are outside of our control which included bad weather delays. Your order may be subject to additional taxes as deemed by your state including but not limited to, excise tax. Customer is responsible for any additional taxes owed to their local municipality or state. Vapeszn is not responsible for these charges if they are applied and are your responsibility as the customer.
Domestic Shipping Rates and Estimates
We offer free standard shipping for orders over $50.
|
Shipping option |
Estimated delivery time* |
Price |
|
Standard |
4 to 7 business days |
$7.95 |
|
Expedited |
2 to 4 business days |
$14.95 |
|
Free Standard |
4 to 7 business days |
Free |
Local delivery
No local delivery is available.
In-store pickup
No In-store pickup is available.
International Shipping
We offer international shipping to the following countries: [Canada and United Kingdom].
International shipping times may differ since expectations can vary greatly depending on the destination.
|
Shipping option |
Estimated delivery time* |
Price |
|
Standard |
5 to 10 business days |
$15.95 |
|
Expedited |
4 to 7 business days |
$19.95 |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Vapeszn is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at vapeszn@protonmail.com with your name and order number, and we will look into it for you.
A link for customers to track their order if available.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes.
Refunds, returns, and exchanges
We accept returns up to 3 days after delivery, if the item is unused and in its original condition and packaging, we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at vapeszn@protonmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at vapeszn@protonmail.com.