Return Policy

At Vapeszn, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review the following guidelines for returning items purchased through our website.

Eligibility for Returns

Timeframe:
Items can be returned within 15 days of receiving your order. After this period, we unfortunately cannot offer a refund or exchange.
Condition of Items:
- Items must be unused, in their original packaging, and in the same condition that you received them.
- Items that are opened, damaged, or missing parts for reasons not due to our error will not be eligible for a return.
Non-Returnable Items:
- Clearance or sale items.
- Perishable goods, such as disposable vapes or e-liquids.
- Items purchased as final sale or marked “non-returnable.”

Return Process

Contact Us:
Email us at vapeszn@proton.me to initiate a return. Provide your order number and a brief description of the issue.
Approval:
Once your return is approved, we will provide you with a return label to send your item(s).
Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect items).

Refunds

Processing Time:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund or exchange. Approved refunds will be processed within 5 business days to your original payment method.
Partial Refunds:
Partial refunds may be granted for:
- Items not in their original condition.
- Items returned after the return period but are still sealed.

Exchanges

We only replace items if they are in their original state or are malfunctioning but are not from Clearance products. To request an exchange, contact us at vapeszn@proton.me.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, please contact us immediately. Provide photos and a detailed description for faster resolution.