Customer Service

Customer Service

We’re here to help! If you have any questions about your order, products, or need assistance, our team is ready to support you.

Contact Us

Email: vapeszn@proton.me
Response Time: 24–48 hours on business days

Chat with Us

Have a question right now? Use Shopify Inbox Chat in the bottom corner of your screen to message us instantly. Our team is available to answer your questions during business hours.

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed

Tips for Faster Support

  • Include your order number in your email or message.

  • Describe the issue clearly and attach photos if relevant.

  • Check our FAQs first — your question might already have an answer!